Privacy Policy

Effective Date: May 15, 2025

Jon Wayne Service Company (“we,” “us,” or “our”) is committed to protecting your privacy and providing a safe online experience. This Privacy Policy & Messaging Terms document (“Policy”) applies to our website, https://jonwayne.com/ (“Website”), and governs both data collection/use and our text messaging practices. By using the Jon Wayne Service Company Website or otherwise providing information to us, you consent to the practices described in this Policy.

We strive to provide you with powerful, reliable online services and to ensure that your personal information remains secure. This Policy describes how we collect, use, disclose, and safeguard information when you interact with our Website or communicate with us via phone or text message. If you do not agree with the terms herein, please discontinue use of our Website and/or services.

If you do not agree with any disclosure in this Privacy Statement, or have any questions, please do not access the Site, contact us directly at webmaster@jonwayneair.com, and we will be pleased to assist you. BY CHOOSING TO PROCEED AND ACCESS THE SITE, YOU ARE INDICATING YOUR EXPRESS CONSENT AND AGREEMENT TO THE COLLECTION, TRANSFER, HANDLING, PROCESSING, USE AND STORAGE IN ACCORDANCE WITH THIS PRIVACY STATEMENT OF ANY PERSONAL INFORMATION WHICH MAY BE OBTAINED FROM YOU DURING YOUR VISIT TO OUR SITE. You grant Jon Wayne Heating and Air Conditioning, its affiliates, and third party providers a non-exclusive, worldwide, royalty-free perpetual license to use your personal information for the purposes disclosed herein.

2.1 Information You Provide Directly

We may collect personally identifiable information, such as your name, email address, home or work address, or telephone number, when you willingly provide it (e.g., submitting forms, scheduling a service, emailing us, or calling us). We may also collect anonymous demographic information—such as your ZIP code, age, gender, preferences, interests, and favorites—which does not uniquely identify you.

2.2 Information Collected Automatically

We automatically collect information about your computer hardware and software when you visit our Website. This can include your IP address, browser type, domain names, access times, and referring website addresses. We use this data to operate and maintain the quality of our Website, as well as to provide general usage statistics.

2.3 Third-Party Links and External Sites

The Jon Wayne Service Company Website may contain links to other websites. We encourage you to review the privacy statements of those websites so that you can understand how they collect, use, and share your information. We are not responsible for the privacy statements or content on websites outside of the Jon Wayne Service Company family of websites.

Jon Wayne Service Company collects and uses your personal information to:
• Operate Our Website and Provide Services: We use your information to deliver the services you request, such as scheduling appointments or providing consultations.
• Communicate With You: We may send appointment reminders, announcements, and relevant marketing or promotional messages.
• Improve Our Offerings: We may conduct surveys and research about your opinions on current or potential new services.
• Inform You of Other Services: We may let you know about other products or services available from Jon Wayne Service Company.
• Analytics and Customization: We keep track of the pages our customers visit within our Website to determine what services are most popular. This data is also used to deliver customized content and advertising to users whose behavior indicates interest in particular subjects.

3.1 Sharing With Third Parties

• We do not sell, rent, or lease our customer lists to third parties.
• We may share data with trusted partners who help us perform analytics, send email or postal mail, provide customer support, arrange deliveries, or otherwise operate our business. These partners are prohibited from using your personal information for any purpose other than assisting us and are required to maintain its confidentiality.
• From time to time, we may contact you on behalf of external business partners about an offering that may interest you. In such cases, your unique personally identifiable information (e.g., email, name, address, telephone number) is not transferred to the third party.
• We do not share or sell any opt-in and phone information to any third-party company for marketing purposes.

3.2 Legal Disclosures

Jon Wayne Service Company may disclose your personal information without notice if required to do so by law or in a good-faith belief that such action is necessary to:
(a) Comply with legal processes;
(b) Protect and defend our rights or property; or
(c) Act under exigent circumstances to protect the personal safety of our Website users or the public.

Part of our data collection process may involve the use of "cookies", which are small pieces of identifying information placed and stored on your computer by our server which enable our system to more readily "recognize" you when you visit. Cookies are frequently used to enable sites to more efficiently provide service, such as to customize the display to suit your interests, note your interests while visiting our Site, and store information. It is our policy that any information obtained through the use of cookies will only be used internally by Jon Wayne Heating and Air Conditioning to better provide service to you and to evaluate and improve the effectiveness of the Site. Cookies will not be used to track your activities outside of the Site or for any purpose not disclosed herein.

You may elect not to accept "cookies" by setting your Internet options on your computer, however, please be advised that in that case, you may not be able to access part or all of this Site, or parts of this Site may not operate effectively.

4.1 Consent and Frequency

Jon Wayne Service Company may send text messages at varying frequencies (up to daily) for appointment reminders, informational updates, marketing, or related purposes. By providing your phone number, you consent to receive such messages. Message and data rates may apply, depending on your mobile carrier’s plan.

4.2 Opt-Out

• You may opt out of ALL messaging at any time by replying “STOP” to any message.
• For assistance, reply “HELP” to any message, call us at (210) 293-6700, or email us at customer-service@jonwayne.com.

4.3 Privacy Assurance

We do not sell, rent, or share opt-in data for text messaging with third parties for their marketing. All messages are sent in compliance with industry guidelines (including A2P 10DLC standards).

A “cookie” is a text file placed on your hard disk by a web page server. We may use cookies to:
• Personalize Your Experience: Cookies can recall specific information you’ve entered on our Website, making it easier to use our services.
• Improve Site Functionality: Cookies help us understand how you interact with our Website so we can enhance user experience.

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. If you choose to decline cookies, you may not be able to fully experience certain interactive features of our services.

We use commercially reasonable efforts to secure your personal information from unauthorized access, use, or disclosure. Your data is stored on secured computer servers in a controlled environment. However, no method of data transmission or electronic storage is 100% secure; therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Jon Wayne Service Company may occasionally update this Privacy Policy & Messaging Terms to reflect company and customer feedback or changes to legal requirements. Any material changes will be posted on our Website. We encourage you to periodically review this Policy so you remain informed of how Jon Wayne Service Company protects your information.